Damara Surf (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit damarasurf.com, make a booking, or interact with us online.

1. Information We Collect

1.1 Personal Information You Provide

We may collect the following information when you fill out a form, make a booking, or contact us:

• Name

• Email address

• Phone number

• Surf level and trip preferences

• Payment information (processed securely by third-party providers)

• Any details you include in emails, WhatsApp messages, or booking forms

1.2 Automatically Collected Information

When you visit our website, we may collect:

• IP address

• Browser type and device information

• Pages visited and time spent on the site

• Cookies and tracking data (e.g., for analytics or advertising)

1.3 Cookies & Tracking Technologies

We may use cookies, pixels, and similar tools for:

• Website performance

• Analytics

• Advertising 

You can disable cookies in your browser settings at any time.

2. How We Use Your Information

We use your information to:

• Respond to inquiries and provide customer support

• Manage bookings, reservations, and retreat communications

• Improve website performance and user experience

• Send updates, marketing emails, and promotions (only if you opt-in)

• Run ads, measure performance, and refine targeting

• Comply with legal obligations

3. Legal Basis for Processing (EU/UK GDPR)

We process personal data under the following legal bases:

• Contract — to manage bookings, provide services, and communicate with you

• Consent — for marketing emails or cookies

• Legitimate interests — for analytics, advertising, and site functionality

• Legal obligation — for tax or accounting records

4. How We Share Your Information

We do not sell your data.
We may share information with trusted third parties, such as:

• Booking or payment providers 

• Email marketing platforms

• Analytics & advertising partners 

• Website hosting and security providers

• Professional advisors 

All third parties are required to protect your data in line with GDPR.

5. International Data Transfers

Because we operate surf retreats internationally and use global service providers, your data may be transferred outside the UK/EU.
We ensure these transfers comply with GDPR standards such as Standard Contractual Clauses.

6. Data Retention

We keep personal information only as long as necessary, including for:

• Bookings and service delivery

• Accounting or legal requirements

• Marketing preferences (until you unsubscribe)

If you request deletion, we will remove your data unless required otherwise by law.

7. Your Rights (EU/UK GDPR)

You have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion (“right to be forgotten”)

• Restrict or object to processing

• Withdraw consent at any time

• Request data portability

To exercise these rights, contact us at: info@damarasurf.com

8. Email Marketing & Communications

If you subscribe to our mailing list, we may send:

• Retreat updates

• Promotions

• Surf coaching resources

You can unsubscribe at any time by clicking the link in any email or contacting us directly.

9. Links to External Websites

Our website may include links to third-party sites.
We are not responsible for their privacy practices.

10. Security

We take data protection seriously and use technical and organizational measures to protect your information. However, no method of online transmission is 100% secure.

11. Children’s Privacy

We do not knowingly collect personal data from individuals under 16.
If you think a child has provided us information, please contact us so we can remove it.

12. Changes to This Policy

We may update this Privacy Policy occasionally. The updated version will always be posted on this page with the revised date.

13. Contact Us

For any privacy-related questions, contact us at:
info@damarasurf.com