Damara Surf Adventures Privacy Policy
The protection of your personal data is important to us. With this privacy policy, we would like to explain to you in more detail what personal data we collect and for what purposes this data is processed.
1. Controller and contact
The controller for purposes of processing your personal data is:
Damara Surf Ltd, trading under the name ‘Damara Surf Adventures’.
If you have any questions or suggestions regarding data protection or would like to exercise your rights, please feel free to contact us through our Contact page.
For clarity, any data processing by trip providers who offer their services on the Damara Surf Adventures platform is subject to their respective privacy policies. Trip providers act as separate data controllers.
2. Subject of data protection
The subject of data protection is personal data, i.e. all information relating to an identified or identifiable natural person. Personal data is also referred to simply as data in the following.
3. Automated data collection
When accessing our website, your end device automatically transmits data for technical reasons. The following data is stored separately from other data that you may transmit to us:
URL of the page accessed
Latency of the network connection
Date and time
We store this data for the following purposes:
for load balancing, i.e. to distribute access to our website across several devices and to be able to offer you the fastest possible loading times;
to ensure the security of our IT systems, e.g. to defend against specific attacks on our systems and to recognise attack patterns;
to ensure the proper operation of our IT systems, e.g. if errors occur that we can only rectify by storing the IP address;
to enable criminal prosecution, averting of danger or legal prosecution in the event of specific indications of criminal offences.
Your IP address is only stored for a period of 30 days.
4. Damara Surf Adventures enquiry forms
4.1. Enquiry forms request
Surname/First name
E-mail address
Surf Level
Surf trip preferences
5. Reviews and ratings
Our website offers the possibility to rate and comment on tours or activities. After you have completed a trip booked via our website, we may ask you to rate it accordingly. Submitting a rating is, of course, voluntary. When you submit a rating, we collect the data you enter in order to process it according to the function you use and publish it on our website. You can have a rating deleted at any time by contacting our customer service.
You can object at any time to receiving review requests by clicking the unsubscribe link in each review request email.
The processing of your data for these purposes is done to protect our legitimate interest in providing our users with as much information as possible about the tours we offer. User ratings are also in the interest of all users.
6. Customer support
6.1. Processing of enquiries
Your request will be processed by our processor, Damara Surf Adventures.
For the processing of enquiries, we or Damara Surf Adventures use an online booking system and WordPress servers to store data.
For the processing of telephone enquiries, we or Damara Surf Adventures store data manually.
For the processing and administration of enquiries via our social media channels, we or Damara Surf Adventures may use other services to store data.
6.2. Improvement of customer service
In order to continuously improve our customer service, we analyse enquiries sent to us on the basis of certain parameters and keywords. Although, as a matter of principle, no analysis is carried out on the basis of personal data, it cannot be ruled out that, in individual cases, personal data may also be processed within this context. The processing required within this context serves our legitimate interest as well as that of our customers in the continuous improvement of our customer service.
7. Creation of pseudonymous user profiles
We analyse user behaviour on our website for the purpose of optimising our offer and for marketing purposes. For this purpose, we collect and process data on the use of our website. In principle, your IP address is immediately anonymised during this process, so that you remain anonymous to us as a user. The data collected is not combined with your registration data or other data that we process within the scope of your customer account, so that no direct conclusions can be drawn about your person.
To create pseudonymous user profiles, we use the analysis and marketing services of the providers Google LLC, United States; Facebook Ireland Ltd., Ireland; Pinterest Europe Ltd., Ireland; Bing Microsoft Corporation; Twitter International Company, Ireland; LinkedIn Ireland Unlimited Company, Ireland; Snapchat International Limited, Ireland; TikTok Technology Limited, Ireland.
8. Newsletter
We offer you the option of subscribing to our newsletter. If you register for our newsletter, we will process the following data about you:
E-mail address
When you register for the newsletter, you agree that we may regularly send you our newsletter to the e-mail address you have provided. The provision of the e-mail address is required to receive the newsletter. The legal basis for this is your consent.
You can revoke your consent to receive the newsletter at any time without giving reasons and without incurring any costs other than the transmission costs according to the basic tariffs. You can revoke your consent by clicking on the unsubscribe link contained in each newsletter e-mail or by sending an e-mail to the contact details provided under section 1.
9. Analysis
We may use cookies to analyse user behaviour on our website. You can request more information via our contact page.
10. Data subject rights
You have the following rights vis-à-vis us with regard to your personal data:
right of access
right to rectification
right to erasure
right to restriction of processing
right to data portability
right to object to processing
You also have the right to lodge a complaint with a supervisory authority.
11. Data security
We maintain appropriate technical and organisational measures to ensure a level of security appropriate to the risk, in accordance with our Terms and Conditions.
All data between you and us is transmitted using the universally accepted and secure TLS encryption (Transport Layer Security).
12. Changes to this privacy policy
This privacy policy is currently valid and has the status as of 24 November 2023.
Due to the further development of our website and offers above or due to changed legal or official requirements, it may become necessary to change this privacy policy.